Aspen Publishing

QA Analyst/Senior Technology Product Manager

BURLINGTON, MA
Full Time
Digital
Mid Level
Aspen Publishing is seeking a QA Analyst/Senior Technology Product Manager to be a part of a growing company. This role is open to Boston-based candidates to work in our Burlington, MA office on a hybrid office/work-from-home schedule. In this hybrid role you will focus on Aspen’s QA discipline (75%) as well as creating and enhancing the digital experience for Aspen’s core platform (25%). You will work closely with the digital, editorial, marketing, sales, and other internal teams, as well as external vendors and freelancers. We are looking for a QA Analyst/Senior Technology Product Manager who can take our digital products to the next level—is that you?

TITLE: QA Analyst / Senior Product Manager
REPORTS TO: VP, Digital Learning & Engagement
DEPARTMENT: Digital Learning & Engagement
FLSA STATUS: Exempt
Location: Burlington, MA (preferred)

POSITION SUMMARY: This hybrid role is primarily responsible for leading quality assurance efforts (75%) for digital educational products, ensuring reliability, usability, and compliance with industry standards; supporting strategic product management (25%), contributing to product vision, planning, and stakeholder engagement; collaborating with internal teams, external partners, and customers to deliver innovative, high-quality digital solutions.

KEY RESPONSIBILITIES
Quality Assurance (75%)
  • Design, implement, and execute comprehensive test plans, test cases, and QA processes for digital products and websites
  • Lead user acceptance testing, defect tracking, and resolution of issues throughout the development lifecycle
  • Ensure product/website design meets Aspen and industry standards for quality, accessibility (WCAG 21), and reliability
  • Develop and maintain appropriate testing frameworks
  • Liaise between development, QA, and business teams to ensure clear communication and timely issue resolution
  • Troubleshoot and solve technical and functional problems, driving continuous improvement in product quality
  • Analyze issues, provide solutions, and document QA findings
  • Track and report QA metrics, milestones, and progress

Product Management (25%)
  • Contribute to the creation of user stories, system requirements, prototypes, and functional specifications for new and enhanced products/websites
  • Support the prioritization and coordination of development cycles, ensuring scope, budget, and timelines are met
  • Assist in identifying emerging trends and market opportunities in higher education and digital learning
  • Participate in project planning, stakeholder presentations, and product launches
  • Serve as an internal champion for assigned products/websites

Marketing, Sales & Customer Engagement
  • Support marketing efforts for digital products/websites in collaboration with the marketing team
  • Create educational and customer engagement materials
  • Gather and analyze customer feedback to inform product and QA improvements
  • Participate in launches, training, and provide documentation
Other Duties
  • Perform other duties as assigned

Qualifications
  • Bachelor’s degree plus 5+ years of experience in quality assurance and/or technology product management, preferably in educational technology, higher education, high-stakes testing, or online learning
  • Proven ability to manage multiple projects under strict deadlines
  • Strong QA skills, including planning, execution, automation, and reporting
  • Experience with agile development frameworks and QA methodologies
  • Prototyping/wireframing skills preferred
  • Strong knowledge of accessibility and WCAG 21 standards
  • Experience with content management systems, HTML editors, project management software, and learning management systems
  • Excellent interpersonal skills; ability to work with individuals at all levels and interact with technical and business staff, customers, and partners
  • Vendor management and troubleshooting/problem-solving expertise
  • Willingness to travel domestically occasionally
  • Excellent verbal and written communication skills
  • Strong organization, planning, and presentation skills
  • Proficiency with Microsoft Office (PowerPoint, Outlook, Excel, Word)
  • Ability to work quickly and accurately in a fast-paced, changing environment
  • Demonstrated ability to work independently and as part of a team

Physical Requirements
  • Normal office environment
  • Ability to sit for extended periods of time
  • Ability to work on computer for extended periods of time
  • Ability to listen and speak carefully while interacting with others
  • Ability to lift up to 10 pounds occasionally
ABOUT US: Aspen Publishing is a leading provider of educational content and digital learning solutions to law schools in the US and around the world Aspen provides best-in-class solutions for legal education through authoritative textbooks written by renowned authors and breakthrough products such as Connected eBooks, Connected Quizzing, and PracticePerfect
In addition to competitive compensation, we offer a wide array of benefits including your choice of health and dental plans, generous paid time off and holidays, 401k with employer match, and an array of voluntary programs to cover all of life’s eventualities from accidents; to critical illness; to pet insurance
EOE disability/veteran

#LI-hybrid
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